How do I return an item?

Retail Returns

Exchanges and returns must be made within 2 weeks of the customer's receipt of an item. Notification of an impending return must be made by email cocopah@kachina.net or phone (928) 282-6404. Customer pays return shipping. If it is our mistake - shipping is on us!

Wholesale Returns

Wholesale orders (quantity orders that receive a discount) that are returned are subject to a 15% restocking fee and must be returned within 7 days of the customer's receipt of merchandise. Customer pays return shipping. If we made a mistake, the 15% restocking and shipping fees may be waived at our discretion.